At approximately 12:43 a.m. Pacific Time on November 1, 2018, the drive holding metadata for Shift file transfers failed. At 9:55 a.m., new metadata was redirected to a different drive. If you have used Shift to transfer data recently, please note:

Any transfers that were active at the time the drive failed are not recoverable.
The status of transfers completed between the end of the HECC dedicated time (October 30) and the time of the drive failure will be inaccessible.
New transfers that started between 12:43 a.m. and 9:55 a.m. on November 1 would have failed with the following message:
Cannot create user metadata directory: File exists

Users likely to have been affected will be contacted. If you have any questions or concerns, please contact the Control Room at (800) 331-8737, (650) 604-4444, or support@nas.nasa.gov.

High-End Computing Capability

Shift File Transfer Failures

Contact Us

General User Assistance

Security

User Documentation

High-End Computing Capability (HECC) Portfolio Office

NASA High-End Computing Program

Tell Us About It