In 2021, 196 users participated in a survey that addressed 12 HECC service areas. A summary of the survey results is now available, including information on key areas targeted for improvement over the next year:

• Short-term storage
• Job turnaround
• Allocation services/availability of resources
• Data transfer

Survey Highlights

Responses to the 2021 survey were representative of the work distribution across the mission directorates; and scores were similar to the 2019 survey. Highlights include:

• Overall Satisfaction: 6.27 (on a 7-point scale)
• Highest-Scoring Categories: Help Desk (Control Room) and Communications with Users
• Biggest Future Need: Increased compute power, followed by GPUs and/or support for GPU-based codes.

Download the Survey Results

For additional details, download the 2021 NAS/HECC Survey Results Summary (PDF).

To find survey results from previous years, along with information about user tours and training, see HECC User Outreach.