In 2017, 346 users participated in a user survey that addressed twelve NAS service areas. This report provides a summary of the survey results and information on related activities undertaken over the last year to improve performance in several key areas:

• Job turnaround time and computational resources
• Disk space and nobackup filesystems
• Training, knowledge base, and awareness of services offered
• Allocation/availability of resources

Survey Highlights

Responses to the 2017 survey were reasonably representative of the work distribution across the mission directorates. Highlights include:

• Overall Satisfaction: 6.21 (on a 7-point scale)
• Highest-Scoring Categories: Control Room and Account Management Services
• Biggest Future Need: Increased Compute Power

Actions

Based on your feedback, we have taken numerous steps to improve our services and capability in several categories, including:

• Augmented Electra with Intel Xeon "Skylake" nodes
• Expanded the nobackupp1 and nobackupp2 filesystems
• Developed long-term schedule for user training webinars

We are also currently reviewing and analyzing all mission directorate allocation processes.

Download the Survey Results

For more details, including a complete list of improvements, download the 2017 NAS User Survey Results (PDF)