In 2019, 231 users participated in a survey that addressed 12 HECC service areas. A summary of the survey results is now available, including information on key areas targeted for improvement over the next year:

• Communication
• Software packages and licenses
• Allocation services/availability of resources
• Training materials

Survey Highlights

Responses to the 2019 survey were representative of the work distribution across the mission directorates; and scores were similar to the 2017 survey.  Highlights include:

• Overall Satisfaction: 6.34 (on a 7-point scale)
• Highest-Scoring Categories: Control Room and Account Management Services
• Biggest Future Need: Increased compute power, followed by more short-term storage and GPUs

Download the Survey Results

For additional details, download the 2019 NAS/HECC Survey Results Summary (PDF)
 
To find survey results from previous years, along with information about user tours and training, see HECC User Outreach.