FOR WHOM: All NAS Users

WHAT: Migration to New Ticketing System

WHEN: Tue., Mar. 8, 2011, 6:00-10:00 am (Pacific)

DETAILS:

Assuming there is no shuttle-related processing or furlough, we will be transitioning to a new ticketing system for tracking incidents (e.g., problems, requests, questions, etc.). Your ability to receive assistance during this transition will not be affected. Please continue to submit incidents via email at support@nas.nasa.gov or by calling either (650) 604-4444 or (800) 331-8737 to speak to a NAS User Services representative directly.

Future notifications regarding incidents will come from the following address: NAS Support support@nas.nasa.gov and tickets will have a 15 character identifier that begins with INC (e.g., INC000000002455). You may reply to email notifications as usual to provide additional information or feedback regarding an incident.

If you have any questions or concerns, please contact NAS Support.

Thank you,

NAS Operations
NAS User Services
support@nas.nasa.gov
(800) 331 8737
(650) 604 4444