General Support

• Set up your initial password, reset passwords
• Activate your RSA SecurID fob
• Guide you through logging into systems and submitting jobs
• Help you submit and run jobs

Network Issues

• Identify and solve your end-to-end network issues
• Find and remove bottlenecks, improve network flow
• Assist you with transferring large datasets
• Provide custom training, troubleshooting, and tool development

Data Storage & Retrieval

• Help you efficiently manage and move large amounts of data
• Provide custom filesystems and training to help you effectively manage large datasets

Code Optimization

• Solve compiler and runtime problems with your application codes
• Port your codes to current parallel architectures
• Improve the performance and efficiency of your codes to run on HECC systems
• Make small adjustments to your codes or runtime environment

Tool Support

• Assess third-party tools (for performance analysis, debugging, visualizing), and help you use them
• Develop custom scripts, tools, and other methods to improve end-to-end productivity
• Evaluate new and current architectures to assist you in mapping applications to systems

Visualization and Data Analysis

• Capture, postprocess, and render your high-resolution images and videos
• Assist you with related technical issues, such as managing memory and storage requirements
• Provide concurrent visualization methods to analyze your data and render images and videos at unprecedented scales
• Employ customized methods to help you gain deeper insight into models, codes, and results

Specialized Support

On request, we can also arrange to provide the following advanced services to supported organizations. In some cases requiring long-term support, fees may apply.

• Develop leading-edge techniques to solve your unique supercomputing problems
• Create custom file systems to hold large amounts of temporary data; address your archival mass storage needs
• Advanced performance analysis and optimization
• Parallelization of serial codes using a variety of programming paradigms including MPI and OpenMP
• Ongoing assessment of current and near-future state of software and programming environments through close interactions with industry and academia
• Code development
• Provide individual, long-term support for highly data-intensive applications, numerical processing, and algorithms
• Provide customized support on visualization techniques for involved numerics such as isosurfaces and curvilinear grids, and complex mathematics like flow