High-End Computing Capability
Computing power to answer NASA's complex science and engineering questions
End-to-End Networking Services
The HECC user community is spread across the country and, in some cases, in other countries. Our users' ability to access resources at the NAS facility is critical to the success of their computational projects.
We believe that any problems you have in accessing HECC assets, or in moving data to or from the NAS facility, is our problem to solve.
Basic Services
To report issues and/or request any of the following networking services at no charge, please contact the NAS Control Room: (800) 331-8737, (650) 604-4444, support@nas.nasa.gov.
- Work closely with you to optimize multiple aspects of end-to-end flows, select the most efficient transfer methods and protocols, and fine-tune your systems.
- Collaborate with remote network teams and system administrators, NASA Integrated Services Network (NISN), and wide-area network (WAN) service providers to identify and remove bottlenecks along the network path, and improve your flow throughput.
- Provide custom training, troubleshooting, and tool development.
Additional Services
Our network experts also help other NASA centers and government organizations design and implement cutting-edge technologies and network security. Such services require external funding based on the required level of effort.
For further information on these in-depth services, please contact:
Chris Buchanan
Networks Group Lead
chris.buchanan@nasa.gov
(650) 604-4308
Record of Success
Our network experts have great success working with users to help them use existing bandwidth more efficiently. NAS-developed tools help users take better advantage of existing high-end network capabilities. Recently, a new in-house monitoring and analysis tool automatically notified network engineers of several performance issues for a user at NASA Langley getting a transfer rate of 12 megabits per second (Mbps) while transferring gigabytes worth of data. Network staff immediately contacted the customer and, after reviewing system settings, determined an issue with the user's local desktop connection. Langley network staff were then able to resolve a port negotiation problem and the user then achieved performance rates of more than 165 Mbps—yielding a 14x improvement in throughput rates.
User Quick Links
Can't find what you're looking for? NAS Control Room staff are available 24x7x365: (800) 331-8737, (650) 604-4444, support@nas.nasa.gov
Success Stories
Online Toolset Enables Faster Network Performance Analysis and Solutions
A new online network diagnostic capability allows remote users to quickly self-diagnose their network connection issues, and gives HECC network engineers information required to help resolve issues in transferring enormous amounts of data.
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